Wafa Closet offers a 7-day return or exchange window from the date your order is delivered.
Eligibility
- Items must be unused, unworn, unwashed, unaltered, and in original condition.
- Original tags, packaging, and included accessories must be intact.
- You must contact us within 7 days of delivery with your order number and reason for return or exchange.
How to Request
Contact us on WhatsApp at 0310-5748733 or 0310-5280222, or email wafacloset786@gmail.com. We will confirm eligibility and provide return instructions.
Exchanges
Exchanges depend on product and size availability. If the requested replacement is unavailable, you may choose another eligible item or request a refund where applicable.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 7 days with clear photos or video. Once approved, Wafa Closet will arrange an appropriate replacement, exchange, or refund and cover reasonable return shipping caused by our error.
Return Shipping
For preference, size, or change-of-mind returns, return shipping is the customer’s responsibility. Original delivery charges are non-refundable unless the return results from an incorrect, damaged, or defective item supplied by Wafa Closet.
Refunds
Approved refunds are processed after the returned item is received and inspected. Refunds are made through the original payment method where available. If direct reversal is not available, we will agree a suitable refund method with the customer. Payment-provider processing times may vary.
Non-Eligible Items
Items showing wear, washing, alteration, stains, perfume, misuse, damage after delivery, or missing tags or packaging are not eligible. Items clearly marked as final sale before purchase are not returnable unless they arrive damaged, defective, or incorrect.
This policy does not limit rights available under applicable law in Pakistan.